Last updated: August 9, 2026

StreamKing IPTV Refund Policy

At StreamKing IPTV (“StreamKingIPTV.Com,” “we,” “us,” or “our”), we want customers to feel confident when choosing an IPTV subscription. This Refund Policy explains our 7-day money-back guarantee, refund eligibility, request process, and situations where a refund may not be available.

1. 7-Day Money-Back Guarantee

Eligible StreamKing IPTV subscription plans include a 7-day money-back guarantee. If you are not satisfied with the service, you may request a refund within 7 calendar days of the applicable payment date, subject to the eligibility requirements described below.

Our goal is to provide a reliable IPTV subscription experience and resolve technical problems whenever possible. If you experience difficulties during the first 7 days, our support team can help troubleshoot the issue before you decide whether to request a refund.

2. Refund Eligibility

To qualify for a refund under the StreamKing IPTV refund policy, the following requirements apply:

• The refund request must be submitted within 7 calendar days of the applicable payment date.
• The request should be submitted using the same email address or WhatsApp number associated with the order whenever possible.
• Free trials are not eligible for refunds because no payment is collected for a free trial.
• Renewals and subscription extensions are eligible for the 7-day guarantee from their respective payment date, subject to the other conditions of this policy.
• Refund requests must contain sufficient order information for us to identify and verify the relevant transaction.

3. How to Request a Refund

If you would like to request a refund, please contact our support team as soon as possible within the applicable 7-day period.

You can submit your request using either of the following methods:

• Email info@streamkingiptv.com with the subject line “Refund Request”.
• Contact our support team through WhatsApp or our contact form.

Please include your order email address, order details, or subscription username so that we can locate and verify your purchase.

4. Refund Processing

Once a refund request is reviewed and approved, the refund will normally be issued to the original payment method within 5–10 business days.

The exact time it takes for the funds to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

Where a cryptocurrency payment was used and a refund is approved, the refund may be sent to the cryptocurrency wallet address provided for the refund, subject to the applicable payment processing conditions.

5. Non-Refundable Situations

A refund may not be available in the following circumstances:

• The refund request is submitted after the applicable 7-day guarantee period has expired.
• The account has been terminated because of abuse, unauthorized resale, unauthorized redistribution, or other violations of our applicable Terms and Conditions.
• Service problems are caused by the customer’s own internet connection, local network, device, or unsupported hardware after our support team has reasonably verified that the service itself is functioning.
• Third-party application or player costs purchased separately from another company are not covered by our refund policy. Examples may include premium IPTV player licenses or activation fees purchased from third-party application providers.

6. Technical Issues and Support Before a Refund

We encourage customers experiencing technical problems to contact our support team before submitting a refund request. Issues such as buffering, application configuration, login problems, or electronic program guide (EPG) issues may sometimes be resolved through troubleshooting.

Our support team may ask for relevant information about your device, application, internet connection, or subscription so that we can investigate the problem.

Contacting support does not remove your right to request a refund during the applicable 7-day guarantee period. If an eligible issue cannot be reasonably resolved within the guarantee period, you may still submit a refund request in accordance with this policy.

7. Subscription Cancellation After the Guarantee Period

StreamKing IPTV subscriptions are prepaid for the period selected at checkout. After the applicable 7-day refund period has expired, subscription fees are generally not prorated or refunded for unused time.

If you decide not to continue using the service after the guarantee period, your paid subscription will generally remain active until the end of the period for which you have already paid, subject to the applicable account and service terms.

8. Duplicate or Incorrect Payments

If you believe you have accidentally placed a duplicate order or were charged incorrectly, please contact us as soon as possible. Provide the relevant order details so we can review the transaction and determine the appropriate resolution.

9. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment processes, business practices, or applicable requirements.

The “Last updated” date at the top of this page indicates when this policy was most recently revised. We recommend reviewing this page periodically for the latest information.

10. Contact Us